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Store Policies

DELIVERY
Most orders are despatched within 1-4 days of receipt. Orders placed on weekends and public holidays are expected to be picked, packed and despatched on the next business day. Please note that in the busy months leading up to Christmas and the beginning of the Australian triathlon season, orders may take a little longer. We will either send an email or call you if there are any delays in delivery.
Australia
Our customers, within Australia, generally receive goods in 2 to 5 working days, depending on their destination.Delivery costs are calculated based on weight of products purchased.These charges will automatically be added to your order. However, for all orders we will calculate the actual cost of shipping and contact you if the amount will be greater than the rate quoted above. Bulky items may require additional delivery charges, you can send us an email or call requesting a quotation of the shipping cost.We try to have our complete range in stock at all times. However, occasionally an item may be temporarily out of stock or completely sold out. In this instance you will be notified immediately with full details, and asked for alternative instructions. Your credit card will not be charged until all matters have been resolved to your satisfaction.
International Deliveries
Evolution Cycles currently ships only within Australia

ORDERING
Browse through our catalogue and add the products you want to your shopping cart by clicking on the "Add to Cart" button for each product. A comprehensive search facility is available for you, which lets you quickly find a specific product that you may be looking for. You can view your shopping cart at any time and remove items from it by clicking on the remove item button. When you've finished shopping simply click on "Checkout" button on the Shopping Cart page. Take the time to complete all the billing and shipping details, as this will make working with your order so much easier. Email addresses should NOT be from the free/anonymous services (eg Hotmail). Please note also that we only ship to residential or business addresses. Once your order has been received a confirmation of the order will be sent to your email address. We will also update you on when your purchase has been shipped. We reserve the right not to accept an order or to cancel an order for Products placed by you. Supply of the Products constitutes acceptance by Evolution Cycles of your order. We do NOT ship to Post Office boxes. Please note that Evolution Cycles does not warrant or represent that the descriptions of any products or other content on the website is accurate, complete, or current. In addition, specifications of products anywhere on the website are given to identify the products generally and do not form part of the description of the products
Payment
We accept Visa and Master Card.Our online store is protected by 128-bit SSL (Socket Security Layer) encryption. This is a standard method of ensuring that when you enter your credit card information it cannot be tampered with or intercepted.If you would prefer to call us with your credit card details please phone on +61 3 9355 8176 Alternatively you may email your details to This email address is being protected from spambots. You need JavaScript enabled to view it. We will accept bank cheques and money orders, although personal cheques are required to be cleared prior to shipping. Your credit card will not be charged until your purchases are ready to be shipped. All prices are displayed in Australian Dollars. All transactions are processed in Australian Dollars (AUD)

RETURNS
Exchanging Items
We believe in the products we sell and only stock items we trust to be of excellent quality and should last with normal use.We personally inspect items upon dispatch and we would not send an item we believe not to meet our stringent standards. We provide protection to our customers under normal manufacturer's warranty (where applicable).We provide exchange of goods within 14 days of purchase with original purchase receipt. If you are unhappy with your purchase for any reason and you would like to return your item for an exchange, please email or telephone us so that we may provide you with a tracking number in order to facilitate an exchange. The goods will be accepted for exchange only in original packaging with the receipt. The customer will incure any additional shipping costs.

PRIVACY
This document ("Privacy Policy") sets out the privacy practices of Evolution Cycles . This Privacy Policy is in addition to and should be read in conjunction with the terms and conditions which govern the use of any Evolution Cycles website and any product or service provided by Evolution Cycles.

Evolution Cycles recognises the importance of protecting an individual's privacy. We know that individuals may be concerned about what Evolution Cycles does with personal information provided to Evolution Cycles. Evolution Cycles will take all reasonable steps to ensure that an individual's personal information is protected from misuse or unauthorised disclosure. The National Privacy Principles contained in the Privacy Act apply to Evolution Cycles from their introduction in December 2001.
Types of Information Held

Evolution Cycles may hold the following types of information about individuals:


  • name, address and contact details (including email address);
  • date of birth;
  • bank account or credit card details where an individual has provided these to Evolution Cycles for the purpose of acquiring good or services;
  • any information provided in response to any request on an Evolution Cycles website; and
  • communications between any individual and Evolution Cycles.



Collection
Evolution Cycles collects information about an individual in a number of ways, including:

  • directly from the individual through our website;
  • from our related companies;
  • from an individual's representatives;
  • from our contractors engaged by Evolution Cycles to provide goods and services in the ordinary course of Evolution Cycles' business;
  • from customers of Evolution Cycles who provide information on individuals as part of any service request;
  • from credit reporting agencies; and
  • through the use of cookies on Evolution Cycles' website.


In the event that Evolution Cycles is unable to collect any of the personal information, Evolution Cycles may be unable to provide services or information requested by the customer or an individual.

 

Use
Evolution Cycles uses personal information for the ordinary operation of its business including:

  • to identify an individual;
  • to assist customers and their staff to use Evolution Cycles' product and service;
  • to provide customer with product and service they require including the administration and management of those products and services;
  • for researching and developing Evolution Cycles' products and services including an understanding of a customer's communications needs for the purposes of enhancing or improving Evolution Cycles's products services;
  • informing Customers of changes to Evolution Cycles' products and services; and
  • to conduct appropriate checks regarding the provision of the products and services to a customer.

Disclosure

Evolution Cycles may use or disclose personal information about an individual to the extent:

  • indicated at the time of supply of the information to Evolution Cycles;
  • required to provide customers or an individual with products or services as requested;
  • required for the ordinary operation of Evolution Cycles's website or business (eg to inform customers about Evolution Cycles activities, products and services.), including:
  • provision of information to any outsource providers Evolution Cycles employs in the operation of its business;
  • Evolution Cycles' professional advisors, including accountants, auditors and lawyers;
  • necessary to undertake or provide information for credit related purposes;
  • required by law; or
  • expressly permitted under any agreement between Evolution Cycles and any customer or individual.

Evolution Cycles will not use or disclose any information about an individual for purposes other than those listed above without first obtaining the individual's consent, other than where the use of disclosure is permitted by law.
Collection from third parties

If a customer or individual gives, or directs someone else to give, personal information to Evolution Cycles, the customer or individual will tell that other individual ("Third Party") that:

  • Evolution Cycles is holding personal information about that Third Party;
  • such personal information will be used and disclosed as specified in this Privacy Policy; and
  • the Third Party can access and correct their information in accordance with this Privacy Policy.


Access to information
An individual may request access, changes and updates to any personal information Evolution Cycles hold about that individual at any time. Where any individual wishes to access their personal information held by Evolution Cycles or has any complaints regarding Evolution Cycles' treatment of the individual's personal information, then please email Evolution Cycles at this e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. providing name and email address, and details of the request or complaint.

 

General
Evolution Cycles may change this policy from time to time. Although Evolution Cycles intends to observe this policy at all times, it is not legally binding on Evolution Cycles in any way. From time to time Evolution Cycles may regard it as necessary or desirable to act outside the policy. Evolution Cycles may do so, subject only to any statutory rights an individual has under the Privacy Act or other applicable legislation.Orders may take a little longer. We will either send an email or call you if there are any delays in delivery.

 

REFUNDS

At Evolution Cycles we follow the refund policy as governed by the laws applicable in the state of Victoria (Australia). Please choose carefully as we do not give refunds if you simply change your mind or make a wrong decision. We are required by law to give a refund if the product is faulty, wrongly described, different from a sample shown to you or the product does not do what it is supposed to do. Please retain your receipt for proof of purchase.

 

OUT OF STOCK ITEMS

We try to have our complete range in stock at all times. However, occasionally an item may be temporarily out of stock or completely sold out. In this instance you will be notified with full details, and asked for alternative instructions. Your credit card will not be charged until all matters have been resolved to your satisfaction.Evolution Cycles does not accept liability, whether for direct, indirect or consequential loss or damage, arising due to any delay in delivery of the products or any failure to deliver the products ordered by you for whatever reason. GST is included in all pricing.
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